Privacy Policy

This Privacy Policy describes how uk9i ("we", "us", or "our") collects, uses, stores, and protects the personal information of players who access or use our online gaming services at uk9i.org. By registering an account or using our platform, you acknowledge that you have read and understood this policy.

We are committed to maintaining the trust you place in us when you share your personal information. This policy applies to all users of uk9i, including players based in Bangladesh who access our cricket betting, live casino, slots, and other gaming services.

1. Information We Collect

We collect information about you in several ways: directly when you provide it, automatically when you use our services, and occasionally from third-party sources. Below is a detailed breakdown of what we collect and why.

1.1 Account Registration Data

When you create a uk9i account, we collect the following personal details to verify your identity and comply with responsible gaming obligations:

• Full name and date of birth (to confirm you are aged 21 or above)
• Email address and mobile phone number
• Residential address (city, district — e.g., Dhaka, Chittagong, Sylhet)
• Username and password (stored as a secure hash)
• Government-issued ID details where required for account verification (KYC)

1.2 Financial & Transaction Data

To process deposits and withdrawals via local payment gateways, we collect and retain transaction-related data, including:

• Payment method identifiers (bKash account number, Nagad number, Rocket number, bank account details)
• Deposit and withdrawal amounts in BDT (৳)
• Transaction timestamps, reference IDs, and confirmation codes
• Bonus and promotional credit history linked to your account

1.3 Automated Usage Data

When you browse or play on uk9i, our servers and analytics tools automatically capture technical data, including your IP address, browser type and version, device type (mobile or desktop), operating system, session duration, pages viewed, games played, betting activity, and referring URLs. This data helps us improve platform performance, detect fraud, and personalise your experience.

2. How We Use Your Information

uk9i uses the personal data we collect for the following lawful purposes:

• Account creation, identity verification, and ongoing account management
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank channels
• Providing customer support and responding to queries or disputes
• Sending important service notifications, security alerts, and promotional offers (where you have opted in)
• Responsible gaming monitoring — detecting unusual betting patterns and enforcing deposit limits or self-exclusion requests
• Fraud prevention, security auditing, and compliance with applicable laws and regulations

3. Legal Basis for Processing

We process your personal information under the following legal grounds:

• Contractual necessity — processing required to provide you the gaming services you have signed up for
• Legitimate interest — fraud prevention, platform security, and service improvement that does not override your rights
• Legal obligation — compliance with anti-money laundering (AML) rules, age verification requirements, and applicable Bangladeshi laws
• Consent — for marketing communications and non-essential cookies, where we have obtained your explicit consent which you may withdraw at any time

4. Sharing Your Data

uk9i does not share, rent, or trade your personal information with external parties for their own marketing purposes. We may, however, share data with carefully selected third parties in the following limited circumstances:

4.1 Payment Processors

We share the minimum necessary transaction data with payment service providers (including bKash, Nagad, Rocket, Upay, and partner banks) strictly to process your deposit and withdrawal requests. These providers operate under their own privacy policies and are bound by contractual data-handling obligations.

4.2 Service Providers & Technology Partners

We engage trusted technology vendors for hosting, analytics, fraud detection, and customer support infrastructure. These vendors are permitted to access your data only to the extent required to perform their specific service functions and must not use it for any other purpose.

4.3 Legal & Regulatory Disclosure

We may be required to disclose certain personal data to law enforcement agencies, regulatory bodies, or courts if compelled by a valid legal order, court ruling, or applicable law. In such cases, we will disclose only the minimum information required and will notify you where permitted by law.

5. Cookies & Tracking Technologies

uk9i uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and measure site performance. We use three main categories of cookies:

• Essential cookies — required for core site functionality such as login session management, security tokens, and payment flow integrity. These cannot be disabled.
• Analytics cookies — used to understand how players navigate the site, which games are most popular, and where performance issues occur. Data is aggregated and does not identify you individually.
• Preference cookies — remember your selected language, display settings, and other personalisation choices to provide a consistent experience across visits.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may impair your ability to log in or complete transactions on the platform.

6. Data Retention

We retain your personal information for as long as your uk9i account remains active and for a reasonable period thereafter, as required to fulfil the purposes outlined in this policy, meet legal retention obligations, resolve disputes, and enforce our agreements. Transaction and financial records are typically retained for a minimum of five years to satisfy financial record-keeping requirements.

When your data is no longer required, we will securely delete or anonymise it in accordance with industry best practices. You may request deletion of your account and associated data at any time by contacting our support team, subject to legal retention requirements.

7. Your Rights

As a user of uk9i, you have the following rights in relation to your personal data. We are committed to honouring these rights promptly and without undue delay:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected
• Right to restrict processing — request that we limit how we use your data in specific circumstances
• Right to data portability — receive your data in a structured, machine-readable format where technically feasible
• Right to object — object to processing based on legitimate interests, including profiling for responsible gaming assessments

To exercise any of the above rights, please contact our Data Support team at [email protected]. We will acknowledge your request within 3 business days and aim to fulfil it within 30 days. Identity verification may be required before we can action your request.

8. Security of Your Data

uk9i implements industry-standard technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, encrypted storage of sensitive account data, firewalled server infrastructure, access control policies limiting staff access to personal data on a need-to-know basis, and regular internal security reviews.

While we take data security seriously, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your uk9i account, enable any two-factor authentication options available, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Third-Party Links

Our platform may occasionally reference or display the names of third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. uk9i does not control the privacy practices of these independent providers. Any personal data you share directly with a third-party provider through their own interfaces or platforms is governed by that provider's privacy policy, not this one. We recommend reviewing the privacy policies of any third-party services you choose to engage with.

10. Children's Privacy

uk9i is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 21. If you are under 21 years of age, you must not register an account or use any of our gaming services. If we become aware that a person under 21 has provided us with personal information, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please notify us at [email protected].

11. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of uk9i following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed of how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way uk9i handles your personal information, our dedicated Data Support team is available to assist you.

We aim to respond to all privacy-related enquiries within 3 business days. For account deletion requests or data subject access requests (DSARs), please include your registered username and the nature of your request in your email to help us process it efficiently.